Privacy Policy

Privacy Policy for Therapy for Elders Grief Counseling

Introduction

Welcome to http://therapy-for-elders-grief-counseling.denvermentalhealthcare.com (hereafter referred to as “Therapy for Elders,” “we,” or “our”). We are dedicated to providing exceptional grief counseling services while upholding the highest standards of privacy and data security. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Protection Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our website at http://therapy-for-elders-grief-counseling.denvermentalhealthcare.com
  2. Any mobile applications or services offered by Therapy for Elders
  3. Online forms, surveys, and feedback mechanisms used on our platforms
  4. Interactions via email, phone, text (SMS), or other communication channels initiated by us

Please note that this policy does not cover third-party websites, applications, or services linked to ours but operated independently, each with their own privacy notices and practices.

Processing Activities

This Privacy Policy outlines our data processing activities, including:

  1. Account Management: When you create an account on our platform, we collect and store your personal information, such as your name, contact details, and login credentials.
  2. Payment and Financial Information: We process payment details when you make purchases or subscribe to our services to ensure secure transactions.
  3. Purchase History: Details of products or services purchased from us may be recorded for billing, delivery, and customer support purposes.
  4. Mobile Device Identifiers: We may collect unique identifiers from your mobile device to enhance and personalize your experience on our apps.
  5. Location Data: With your consent, we can access your location data to provide tailored services or content.
  6. Feedback and Reviews: Information provided through surveys, reviews, or feedback forms helps us improve our services.
  7. Social Media Interaction: When you engage with us on social media platforms, we may collect information about your interactions for marketing and analytics purposes.
  8. Product Interest: We track user interest in our products to understand customer preferences and personalize recommendations.

Personal Data Collection

We gather various types of personal data, including:

  1. Account Information: This includes your name, email address, password (encrypted), and profile details.
  2. Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for transaction processing.
  3. Financial Records: We may maintain records of transactions, including purchase amounts, frequency, and payment methods.
  4. Purchase Information: Products or services acquired from us, along with associated quantities and pricing, are logged for administrative purposes.
  5. Mobile Device IDs: Unique identifiers such as IP addresses, device types, and operating systems help us recognize returning users.
  6. Location Data: If you consent, we can access your location to provide personalized content or services.
  7. Feedback and Comments: Your input on surveys, reviews, and comments helps us improve and understand user preferences.
  8. Social Media Handles: We may collect data from social media platforms when you interact with our content or share it.
  9. Product Interactions: Information about your engagement with our products, including views, clicks, and purchases, is tracked for analytics.

Cookies

We employ cookies to enhance user experience and gather analytical insights:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our websites and apps, enabling features like login sessions and navigation.
  2. Preference Cookies: Tailoring your experience by remembering settings or preferences expressed while using our services.
  3. Analytics Cookies: Used to collect anonymous data about visitors’ behavior, helping us understand how users interact with our platforms for improvement purposes.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We keep personal data only for as long as necessary or as required by law:

  1. Account Information: Retained during the active use of our services and for a period after account deactivation to address customer support issues.
  2. Payment Data: Stored securely for transaction records and tax purposes, in compliance with financial regulations.
  3. Purchase History: Kept for order fulfillment, returns, and warranty claims, as per legal requirements.
  4. Analytics Data: Aggregate data may be retained for a limited time for research and improvement initiatives.
  5. Other Personal Data: Deleted or anonymized when no longer required for the purposes collected, in accordance with this Privacy Policy.

Security Measures

We take robust measures to safeguard personal data:

  1. Encryption: Employing industry-standard encryption protocols to secure data during transmission and storage.
  2. Third-Party Processing: Engaging reputable third-party service providers who adhere to strict security standards, ensuring the protection of your information.
  3. Access Controls: Limiting access to personal data to authorized personnel only, on a need-to-know basis.
  4. Regular Audits: Conducting periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

Therapy for Elders does not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults seeking grief counseling support.

Your Rights

Depending on your location, you have certain rights concerning your personal data:

  1. Access: The right to request access to and receive a copy of your personal data held by us.
  2. Rectification: Access to correct inaccurate or incomplete personal data about yourself.
  3. Erasure (Right to be Forgotten): Request the deletion of your personal data when there is no valid reason for its continued processing.
  4. Restriction: Limit our use of your personal data under certain circumstances, such as contesting accuracy or preventing unauthorized processing.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data based on legitimate interests, direct marketing, or for scientific/historical research purposes.
  7. Non-Discrimination: Ensure that exercising your rights does not adversely affect your ability to access our services.
  8. Data Portability: Request a portable copy of your personal data in a structured format for use with another service provider (where applicable).

To exercise these rights, please contact our privacy team at the details provided below. We will respond to your requests as quickly as possible and within legal timeframes.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with a revised effective date. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.

Contact Information

For any privacy-related inquiries, including data access requests, unsubscribe requests, or general questions, please contact us:

  • Email: contact@therapy-for-elders-grief-counseling.denvermentalhealthcare.com
  • Address: [Privacy Team’s Mailing Address]

We are committed to addressing your concerns and ensuring the security and privacy of your personal data.